Booking, Cancellation & Refund Policy
Last updated: June 2026
1. General Principle
hallpeer operates as an independent intermediary and sourcing specialist for event access, hospitality experiences and related services.
Due to the nature of event-based services, all confirmed bookings are considered final unless otherwise stated in writing. By confirming a booking, the client acknowledges and accepts this policy in its entirety.
2. Confirmed Bookings
Once a booking has been confirmed and payment received, the reservation becomes binding. Inventory may be secured immediately through our supplier network. Unless otherwise agreed in writing, confirmed bookings are non-refundable.
All booking confirmations are issued in writing by hallpeer. Verbal agreements or informal communications do not constitute a confirmed booking.
3. Payments & Security
hallpeer currently accepts payment by bank transfer and PayPal.
Payment terms — including amount, currency and schedule — are confirmed in writing before any transaction is finalised. Transactions are conducted in the currency agreed at the time of booking.
Why payment is required in advance
Major events operate within limited inventory environments. To secure access, suppliers, hospitality partners and rights holders require commitment before delivery can take place.
For this reason, confirmed bookings are paid in advance.
Every payment is supported by written confirmation, documented verification procedures and direct communication throughout the process. The objective is simple: to create certainty before event day arrives.
Security
Bank transfer provides a fully traceable, documented payment channel — the standard for high-value transactions across the industry.
PayPal payments benefit from PayPal Buyer Protection, providing an additional layer of security and recourse for the client. It is not simply a payment method — it is a further safeguard built into the process.
hallpeer does not store or have access to card or banking credentials beyond what is necessary to process each transaction.
A booking is considered confirmed only once payment has been received and acknowledged in writing by hallpeer.
Alternative payment arrangements are available upon request.
4. Client Cancellations
If a client chooses to cancel after confirmation, no refund shall be due. hallpeer may, at its sole discretion, attempt to assist with resale or alternative arrangements. Any such assistance does not create an obligation to obtain a refund or replacement.
5. Event Cancellations
If an event is cancelled and not rescheduled, hallpeer will pursue any applicable refund from the relevant organiser, supplier or rights holder.
Any amount recovered will be passed to the client in full, after deduction of costs already incurred and verified on the client's behalf. hallpeer will provide a clear written breakdown of any deductions applied.
Refunds remain subject to the policies of the relevant supplier or organiser. hallpeer cannot guarantee outcomes beyond its reasonable control.
6. Event Postponements
If an event is postponed, bookings remain valid for the rescheduled date. No refund shall be due unless the supplier, organiser or rights holder authorises one directly.
7. Event Changes
The following changes shall not constitute grounds for cancellation or refund — venue, schedule, kick-off time, line-up, competition format, supporting acts or performers, or any other modification to the event as originally announced.
8. Hospitality Services
Hospitality products, VIP experiences, lounges, packages and concierge services may be subject to additional supplier-specific conditions. Such conditions apply in addition to this policy and will be communicated at the time of booking.
9. Third-Party Suppliers
hallpeer sources access through a network of independent suppliers, venues, organisers and hospitality providers. Refunds, credits and alternative arrangements may depend upon decisions made by those third parties.
hallpeer applies rigorous standards in supplier selection and acts in good faith on the client's behalf at all times. However, hallpeer cannot guarantee outcomes that fall outside its reasonable control.
10. Force Majeure
hallpeer shall not be liable for cancellations, delays or inability to perform services due to events beyond its reasonable control, including natural disasters, government restrictions, public health emergencies, transport disruptions, civil unrest, terrorism or extreme weather.
Any refund rights in such circumstances shall depend upon the policies of the relevant organiser or supplier. hallpeer will communicate transparently and act on the client's behalf to recover whatever is possible.
11. Contact
For any booking, cancellation or refund enquiry, please contact chillaxgr@gmail.com.
hallpeer reviews each request individually and responds within 24 hours on business days.